Executive Assistant
RemoteOK • Worldwide
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the worldâs leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deploymentsâtesting AI agents with AI agents to catch what scripts canât. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us?
Check out: www.cyara.com
Cyaraâs Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyaraâs Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstoneâwe value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
The Role
This is a unique opportunity to join Cyara at an exciting stage of growth as Executive Assistant to the CEO. As a trusted partner to the CEO and Executive Leadership Team, you'll help ensure key priorities are aligned, decisions are executed, and the business operates effectively.
You'll coordinate executive activities, manage critical communications, support strategic initiatives, and act as a central connector across the organization. As an extension of the CEO, you'll help drive follow-through, maintain momentum on important initiatives, and ensure leaders are prepared to make informed decisions.
We're looking for a proactive, highly organized professional with strong business acumen, exceptional attention to detail, and the ability to build trusted relationships at all levels. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in helping leaders and teams perform at their best, we'd love to hear from you.
Let's talk about the role and responsibilities:
Provides high-level administrative support to the CEO and as needed, the broader Executive Leadership Team (ELT), including calendar management, travel coordination, expense administration, meeting preparation, and note-taking. Ensures the CEO remains organized, well-prepared, and focused on key strategic priorities.
Serves as an extension of the CEO, managing follow-ups, tracking action items from leadership meetings, and ensuring critical commitments and business objectives stay on track.
Develops and edits presentations, executive briefs, agendas, talking points, and other supporting materials to ensure leaders are well-prepared for key meetings and communications.
Supports internal communications including organizational announcements, board-related materials, and other business-critical documentation.
Supports the onboarding and integration of new executive leaders, helping them navigate the organization, build key relationships, and get operationally up to speed quickly
Plans and coordinates company-wide events including All Hands meetings, executive offsites, leadership meetings, and strategic planning sessions.
Acts as a central coordination point across the leadership team, maintaining visibility into executive priorities and helping surface communication gaps or operational issues that need attention
Partners with the executive team and department leaders on special projects, culture and engagement initiatives, and other business needs as they arise.
Letâs talk about your skills/expertise:
5+ years of experience providing direct administrative support to C-level executives, ideally in a high-growth, fast-paced, or distributed environment
Experience coordinating cross-functional projects and driving accountability across multiple stakeholders, with the ability to balance strategic thinking and strong attention to detail
Strong business acumen with a clear understanding of executive operations, organizational priorities, board relations, and how decisions get made at an executive leadership level
Experience planning and executing executive offsites, leadership meetings, All Hands events, and large-scale internal communications initiatives
Demonstrated ability to influence without authority and build trusted relationships across all levels of an organization
Proven ability to handle sensitive and confidential information with discretion, sound judgment, and a high degree of professionalism
Proactive and highly resourceful; anticipates needs, moves with urgency, and communicates clearly and confidently before and after key decisions
Advanced proficiency with Microsoft 365 including Outlook, Teams, Excel, PowerPoint, and Word; comfortable facilitating virtual and hybrid meetings across platforms such as Teams and Zoom; able to work across global time zones and support remote executives effectively.
Why you should join us:
At Cyara youâll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - youâll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that weâve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks, but weâve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyaraâs policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.