Call Center Agent Quality
RemoteOK • Worldwide
Job Description
ajb Remote Working Arrangement: Remote work refers to a work arrangement where employees perform their job duties from home. Strategic Competencies: Ensure understanding of the strategic objective for the Bank and support in achieving the department's strategy and related strategic plans. Core Responsibilities: Assist in implementing Contact Center quality assurance framework, including call monitoring methodologies, scoring criteria, and improvement action plans. Assist customers by resp