International Jobs – Page 29

Customer Service Representative London

RemoteOK • Worldwide

Customer Service Representative (British English – UK Based) Apply here: https://operationsarmy.com/application We are seeking a Customer Service Representative to join our team and provide high-quality support to our customers. This role requires strong communication skills and a clear British English accent, specifically from candidates based in the United Kingdom (Manchester or London preferred). The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels. Responsibilities: Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional manner Provide accurate information regarding products, services, billing, and account-related concerns Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department Maintain accurate records of customer interactions in CRM or ticketing systems Process customer requests such as orders, refunds, or account updates Follow up with customers to ensure complete resolution and satisfaction Meet performance targets including response time, resolution time, and customer satisfaction (CSAT) Collaborate with internal teams to resolve complex issues Maintain a professional, empathetic, and customer-first approach at all times Requirements: Must be based in the United Kingdom (preferably Manchester or London) Must have a clear British English accent (native or near-native level required) Previous experience in customer service or a related role is preferred Strong verbal and written communication skills Good problem-solving skills and attention to detail Ability to multitask in a fast-paced environment Basic computer skills and familiarity with CRM or ticketing tools Willingness to work flexible shifts if required Apply here: https://operationsarmy.com/application

Medical Editor

RemoteOK • Worldwide

Be part of something great! Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA. At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do. Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts. Synchrony Healthcare Communications specializes in branded and disease state marketing/promotional campaigns and initiatives. Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients. Our success is built on the foundation of our team, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow. Are you looking to be part of something great? We’d like to meet you! Job Description Under the direction of the Editorial Director, the Medical Editor is primarily responsible for ensuring the overall editorial quality of medical communications content by providing medical editing for accuracy, clarity, consistency, grammar, and style. Primary responsibilities include working independently to fact-check content, proofread and edit copy, and ensure adherence to client and project requirements, American Medical Association (AMA) Manual of Style, client corporate and brand style guides, and agency standards. The Medical Editor is also responsible for Veeva Vault submissions and reference library upkeep, as well as permissions requests. The Medical Editor works closely with members of the Editorial Services, Medical Services, and Creative Services teams to ensure deliverables meet the highest standards of quality and accuracy. Job Duties Fact-check, substantively edit, and proofread all medical communications materials (eg, slide presentations, meeting materials, video scripts, flashcards, websites) Check layouts and digital programming for completeness and accuracy against manuscript drafts and client-approved files Check incorporation of changes into layout document or programmed digital files by Creative Services at various stages of the project lifecycle Ensure accuracy and completeness of reference lists Determine and communicate need for copyright permissions to reproduce figures/tables and obtain permissions from publishers; communicate costs to Account Services to ensure communication to clients as appropriate Prep and submit pieces through the Veeva Vault system Serve as subject-matter expert regarding client and AMA style, grammar, and usage, as well as agency standards Create, maintain, and adhere to project-, product-, and client-specific style guides where applicable to ensure consistency across projects Collaborate with Medical Services and Creative Services department personnel to ensure accuracy of content and convey editorial comments Assist colleagues with editorial problem-solving, troubleshooting, and brainstorming Attend product status meetings to keep abreast of upcoming or in-progress editorial projects Key Competencies Ability to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goals Attention to detail and ability to work under tight timelines Familiarity with general scientific concepts and ability to grasp more complex scientific applications Excellent knowledge of grammar and usage, medical writing style guidelines (ie, AMA Manual of Style), and promotional activity regulations and specifications Expert knowledge of Microsoft (MS) Word and PowerPoint applications Proficiency in MS Excel and Adobe® Acrobat applications Working knowledge of Veeva Vault preferred, but training will be provided Working knowledge of permissions process preferred, but training will be provided High level of integrity, confidentiality, and accountability Well-developed professional communication skills, including written and interpersonal Ability to work both independently and as part of a team Ability to master various content management systems Desire to meet professional goals and acquire new skills Qualifications Requirements Bachelor's degree (science or English degrees preferred) 3-5 years’ pharmaceutical/medical editing experience Preferred Skills/Experience 2 years’ experience specifically working as an editor for a medical communications agency or pharmaceutical company marketing department Familiarity with agency workflow process Familiarity with electronic document review systems Working Conditions Ability to commit to extra hours and/or nontraditional hours as client needs require Additional Information Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching. All your information will be kept confidential according to EEO guidelines. EOE. Synchrony is not able to provide visa sponsorship for this role.

Sonova International: Business & CRM Analyst | Remote

WeWorkRemotely Customer Support • Worldwide

Headquarters: Mexico URL: http://sonova.com Business Analyst & CRM (Salesforce) Mexico City, México – REMOTE AVAILABLE FOR THE RIGHT CANDIDATE   **Must speak and understand English for this position   The Business Analyst & CRM (Salesforce) plays a critical role in driving the execution of Sonova Mexico’s pricing strategy while ensuring full visibility of commercial performance through robust KPI tracking and analytics. This role serves as the functional owner of Salesforce, supporting data integrity, system optimization, and enabling data-driven decision-making across the commercial organization.   This position is essential to strengthening operational excellence, improving profitability, and supporting sustainable market share growth.     Responsibilities: Monitor and analyze performance of customer-tier pricing strategies across segments Analyze sales volumes, pricing, margins, discount behavior, and customer trends Produce recurring and ad-hoc executive reports for leadership Identify risks, deviations, and opportunities to improve profitability and competitiveness Support automation of pricing rules in SAP and Salesforce Act as the internal Product Owner for Salesforce Ensure data quality, system usage, and continuous CRM optimization Build dashboards, reports, and workflows to support Sales and Management teams Lead user training, adoption initiatives, and system enhancements Track KPIs including customer volume, discount levels, contract compliance, and financial performance Prepare monthly and quarterly performance summaries and insights Partner with Sales teams to support pricing strategy execution and customer negotiations Collaborate cross-functionally with Marketing, Finance, Operations, and IT teams     More about you: Bachelor’s degree in Business Administration, Industrial Engineering, Economics, Finance, Information Systems, or related field Strong Salesforce experience including dashboards, reporting, and automation Advanced Excel skills; Power BI or similar tools preferred Strong understanding of commercial processes and pricing strategies Ability to analyze large datasets and translate insights into actionable recommendations Advanced English proficiency Strong analytical thinking, attention to detail, and problem-solving skills Excellent communication and ability to influence cross-functional teams     A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!   What we offer: • Benefits in accordance with the Federal Labor Law (LFT) • Savings fund (Fondo de Ahorro)     How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.   To apply: https://weworkremotely.com/remote-jobs/sonova-international-business-crm-analyst-remote

Accenture: Consultores SAP Billing/FICA/WM/CRM (Utilities/CCS/ISU)

WeWorkRemotely Customer Support • Worldwide

Headquarters: Campina Grande, Unifacisa Building 7 URL: http://accenture.com Um time que faz parte da mudança   Abraçamos o poder da mudança para criar valor e sucesso compartilhado para nossos clientes, funcionários, acionistas, parceiros e comunidades. Contamos com a maior rede mundial de centros de tecnologia avançada e operações inteligentes.     Provocamos a mudança no mercado   Trabalhamos juntos mundo afora para fazer um mundo de diferenças. A Accenture é uma empresa global de serviços profissionais líder em soluções para digital, nuvem e segurança. Ao combinar experiência incomparável e habilidades especializadas em mais de 40 setores, oferecemos serviços em Estratégia e Consultoria, Tecnologia, Operações, Industry X e a Accenture Song.     Ao trabalharmos juntos, a mudança se torna a fonte de progresso mais dinâmica e poderosa que você tem. Somos mais de 738 mil pessoas, presentes em mais de 120 países, engajados em fazer inovação todos os dias e transformar o mundo em um lugar melhor para as pessoas.    Junte-se a nós Reunimos inovação, novas habilidades tecnológicas e conhecimento do setor para ajudar os clientes a inovar em escala, transformar e expandir negócios. Venha trabalhar em uma cultura que incentiva ideias inovadoras a florescer e causar um impacto significativo nos negócios de nossos clientes e em nossas comunidades. Combine o melhor da tecnologia e criatividade humana em programas de transformação de TI e negócios em larga escala para clientes globais usando as tecnologias mais recentes em nuvem, segurança, dados, IA, digital, Industry X, plataformas corporativas e automação inteligente.  #LI-LATAM   O que você vai fazer no seu dia a dia: Você fará parte de um time diverso, vibrante que possui interação com as comunidades principais globais e que eleva e inspira continuamente a capacidade dos negócios. Na Accenture, você encontrará projetos significativos e inovadores, com as tecnologias mais recentes e consolidadas e estará imerso nas melhores práticas do ramo. Somos uma Companhia que investe continuamente em seu aprendizado e crescimento.  Por isso, você trabalhará com profissionais incríveis tendo o apoio para crescimento e conquista de suas próprias certificações. Além disso, é desejável conhecimento: Buscamos profissionais com experiência nos módulos SAP BILLING, FICA , CRM e WM para ciclo comercial em empresas de Utilities (Energia Elétrica, Agua/Saneamento e Gás).  Profissional com experiência em processos que envolvem atendimento ao cliente, meter to cash, arrecadação e cobrança, serviços de campo, prevenção a perdas, entre outros. Responsável por traduzir requerimentos de negócio em soluções técnicas no SAP IS-U e outros legados que integram todo o ecossistema, passando pelas fases de discussão de requerimentos, desenho detalho, desenvolvimento/configuração da solução, testes e implantação em produção.    O que oferecemos: Localidade da vaga: Brasil; Formato de trabalho: (Flexível/híbrido ou Hoffice/ Com ou sem possibilidade de idas ao cliente, etc). Benefícios: Plano de saúde extensivo aos dependentes * Plano odontológico extensivo aos dependentes* Seguro de vida * Vale refeição / Vale Alimentação* Vale Transporte / Aux. Estacionamento / Aux Fretado* Licença paternidade estendida* Programa saúde mental* Desconto farmácia* Plano de carreira* (*De acordo com políticas vigentes). Buscamos perfis que estejam alinhados aos valores da empresa, entusiastas em trabalhar em um ambiente colaborativo e dinâmico e que tenham a excelência na entrega e a inovação presentes em seu dia a dia. Valorizamos a competência independentemente da sua raça, idade, gênero, orientação sexual, credo, convicção política. A diversidade das nossas pessoas é o que faz Accenture excepcional. Nós reconhecemos que cada pessoa possui forças exclusivas e diversas. #LI-LATAM About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.  Visit us at www.accenture.com  Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. To apply: https://weworkremotely.com/remote-jobs/accenture-consultores-sap-billing-fica-wm-crm-utilities-ccs-isu