Private Jobs – Page 3

Whop: Customer Support Specialist

WeWorkRemotely Customer Support • Worldwide

Headquarters: Remote What we’re looking for, ranked: You are scrappy, have a bias for action, and are the hardest worker you know.  You have excellent communication skills (written and verbal).  You are familiar with Whop, either as a buyer or seller.  About Whop Whop is the ultimate virtual market that lets people earn money by starting shops and creating content. We deliver $2.5B per year in income to people across the globe and have more than 5M monthly users. About the role As a Customer Support Specialist, your mission is to give Whop users the best support on the internet. You will field user questions via Intercom, troubleshoot and resolve any issues, escalate product feedback, and do absolutely whatever it takes to make sure Whop users’ support expectations are wildly exceeded.  This role reports to the Head of Trust.   Salary: $48,000 Remote : This position offers the flexibility to work from anywhere in the world. Available shifts are: 12:00 am EST to 8 am EST  8:00 am EST to 4:00 pm EST 4:00 pm to 12:00 am EST Weekend shifts are rotational - you must be available to work on some weekends. Scope: Be the first point of contact for users and creators, managing inquiries via Intercom. Troubleshoot and resolve issues with clear, easy-to-follow guidance. Work with the team to tackle complex problems and escalate when necessary. Keep customer satisfaction high with responsive, effective, and friendly support. Jump into team meetings and help us continuously improve our support game. Get creative - you have the autonomy to go above and beyond and do whatever you need to do to create the happiest customers on the internet. What we’re looking for You have previous experience in a customer-facing role, either in running your business or in a customer support (or similar) role You are familiar with Whop, either as a buyer or as a seller You are utterly insane at everything you do and have an exceptional work ethic You have strong communication skills and instant response times You have high attention to detail; you care deeply about correctness You are low-ego, non-performative, and process-driven You love getting creative and doing anything it takes to solve a hard problem  You are scrappy and have a bias for action: no task too small, no idea too big Your first 90 days will look like the following: Within 30 days, you will deeply understand Whop’s product, Intercom workflow, and how to track your performance metrics.  Within 60 days, you will know how to escalate complex problems and surface product feedback to Whop’s engineering teams.   Within 90 days, you will consistently meet or exceed all target metrics and find creative ways to make the support experience feel magical for Whop users. To apply: https://weworkremotely.com/remote-jobs/whop-customer-support-specialist

Jobs For Humanity: Remote Customer Support Representative

WeWorkRemotely Customer Support • Worldwide

Headquarters: Colombo, Sri Lanka Company Description OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. In addition to our proficiency in traditional oil and gas operations, we are deeply committed to promoting renewable energy sources. Recognizing the importance of sustainable practices, we actively invest in and develop renewable energy projects, harnessing the power of wind, solar, and other clean energy sources. At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship. Job Description We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships. Responsibilities: 1. Customer Support: - Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information. - Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process. - Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary. - Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions. 2. Account Receivables and Collections: - Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients. - Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process. - Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships. - Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records. 3. Relationship Management: - Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries. - Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions. - Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience. Qualifications: - High school diploma or equivalent; bachelor's degree preferred. - Previous experience in customer support or a related field is highly desirable. - Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers. - Excellent problem-solving and decision-making abilities, with a keen attention to detail. - Proficiency in using customer support software and tools. - Familiarity with accounting principles and practices is a plus. - Ability to work independently and in a team-oriented environment. - Exceptional time management and organizational skills, with the ability to prioritize tasks effectively. Qualifications - High school diploma or equivalent; bachelor's degree preferred. - Previous experience in customer support or a related field is highly desirable. - Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers. - Excellent problem-solving and decision-making abilities, with a keen attention to detail. - Proficiency in using customer support software and tools. - Familiarity with accounting principles and practices is a plus. - Ability to work independently and in a team-oriented environment. - Exceptional time management and organizational skills, with the ability to prioritize tasks effectively. Additional Information We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience. To apply: https://weworkremotely.com/remote-jobs/jobs-for-humanity-remote-customer-support-representative

Contentful: Product Designer (f/m/d)

WeWorkRemotely Design • Worldwide

Headquarters: Dublin, Dublin, Ireland About the Opportunity In today's digital-first world, content is the customer experience. As an individual or business, you interact through content, differentiate using content, and achieve your goals with content. Content is what powers every single experience throughout our day. The User Experience team empowers builders to compose awesome content experiences through platform collaboration using a diverse range of products tailored to their needs. As a Product Designer (f/m/d) you will work with a cross-functional team to discover, define and deliver experiences that empower Marketing and Digital teams to efficiently collaborate, build fast and release safely. If you combine a passion for new AI solutions,  problem-solving, and systems thinking with solid interaction and UI design skills, this role may be a good fit. You should be keen to facilitate user research studies and team workshops, and have experience working with design systems. You’ll join a design guild of passionate design generalists who enjoy continuous learning and the opportunity to impact the product and the organisation in a meaningful way. What to expect? You’ll be a key player in your cross-functional product development team and contribute to initiatives to make our product more usable and our business more successful. Deeply understand user needs and help stakeholders and collaborators to build empathy. Facilitate discovery workshops.  Take the user’s perspective and explore solutions from multiple directions. Create deliverables like user journeys, concept maps, UI mockups and prototypes, UX copy Help shape team goals and success metrics as per our business strategy. Assist in story and requirements definition. Represent your team’s work, e.g., presentations with business stakeholders. Run experiments and user testing and improve the user experience through iteration. Collaborate with other Designers across the org to continuously raise our quality bar What you need to be successful?  Minimum 3 years of experience Self-starter and organized. Open to trade-offs and negotiation. Comfortable navigating ambiguity and capable of adding clarity to the table. Strong conceptual skills to design for complex scenarios. Strong communicator and user advocate. Comfortable communicating to company leadership. Experience with design systems and a solid understanding of interaction patterns. Knowledgeable and passionate about AI solutions and tooling. Experience with user research and testing. Experience in meeting and workshop facilitation. What’s in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family  Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. #LI-remote #LI-AT1 Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein. To apply: https://weworkremotely.com/remote-jobs/contentful-product-designer-f-m-d

Owlet Baby Care: Senior Product Designer

WeWorkRemotely Design • Worldwide

Headquarters: United States Owlet is changing the world of parenting with meaningful products that truly make a difference for millions of families. Our mission is simple but powerful: to bring more joy, more peace, and more sleep to the parenting journey. We’ve helped more than a million parents keep their little ones safe, and we’re just getting started. We’re looking for a Senior Product Designer with exceptional consumer design expertise, a passion for crafting foundationally great experiences, and a strong background in designing for connected device ecosystems. Reporting to the Head of Design, this role is ideal for someone who thrives in a fast-paced environment, loves solving complex problems end to end, and wants to help shape strategy within a small but growing team. What You’ll Do at Owlet: Own design problems from early concept through launch and beyond. Bring a strong design point of view into strategic conversations, helping shape the direction of new initiatives in a thoughtful, collaborative way. Create, explore, and iterate on flows, prototypes, and high-fidelity design that demonstrate exceptional interaction and visual design craft. Design holistic experiences across connected devices, understanding how hardware and software come together for parents. Conduct usability testing, gather insights, and use learnings to refine and improve the experience continuously. Partner closely with Product and Engineering to ship simple, supportive, parent-centered experiences. Collaborate with other designers and cross-functional partners to maintain a consistent, cohesive design language across the Owlet ecosystem. Help maintain, scale, and evolve our Figma design system and component library to support fast, clear execution. Use Owlet products regularly to understand the journey firsthand and identify opportunities to elevate the experience for families. Influence and support digital experiences across Owlet, ensuring a cohesive, parent-centered brand experience The Must Haves: You have 5+ years of experience designing for mobile and you know iOS and Android patterns deeply. You care about the craft and it shows in the details. You have a strong portfolio of consumer app work that demonstrates your ability to take a problem from insight to polished, meaningful experience. You communicate clearly and confidently, grounding your decisions in both qualitative and quantitative data. You bring strong visual and interaction design skills, and you know how to create interfaces that feel intuitive, modern, and thoughtful. You can prototype your ideas to express nuance, explore possibilities, and bring your thinking to life. You’re comfortable working on a remote or distributed team and know how to collaborate, share context, and stay connected. You have experience with journey mapping and strategic design, and you know how to connect the dots across the full experience. You’re fluent in Figma and know how to build within and contribute to a design system. Most importantly, you show up without ego. You love working with others, listening, iterating, and building experiences that truly make life better for millions of parents. Bonus Experience in the baby category is a bonus, with additional value placed on experience designing for connected device ecosystems. Experience exploring or prototyping with AI tools or emerging design technologies Experience with ecommerce or conversion-focused consumer experiences Owlet offers a comprehensive benefits package that supports your health, financial well-being, and work-life balance: Health & Wellness: Multiple medical plan options (PPO and High-Deductible with HSA), plus dental, vision, life, and disability coverage. Wellness resources include mental health support, EAP access, and fitness incentives. Financial Benefits: A competitive 401(k) plan with company match, employee stock purchase program, and potential equity grants. Work-Life Balance: Generous flexible PTO policy, including Flex Fridays, paid parental leave (up to 14 weeks), and remote/hybrid work options.   Owlet Baby Care, Inc. is the equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. To apply: https://weworkremotely.com/remote-jobs/owlet-baby-care-senior-product-designer