Private Jobs – Page 52

Customer Success & Support Specialist

RemoteOK • Worldwide

About Warehance Warehance is a warehouse management system built for modern brands and 3PLs. We help warehouses manage inventory, fulfillment, shipping, receiving, returns, automations, billing, and operational workflows across platforms like Shopify, Amazon, TikTok Shop, WooCommerce, and more. Our customers rely on Warehance to run real operational businesses. When something goes wrong in a warehouse, it affects real shipments, real customers, and real people. Because of that, we take customer support seriously. We believe: Integrity matters more than appearances We tell customers the truth, even when it’s uncomfortable. We don’t hide mistakes, overpromise timelines, or give vague answers to avoid difficult conversations. Trust compounds over time. Craft matters Good support is a craft. Clear communication, thoughtful troubleshooting, attention to detail, and deep product understanding matter. We care about solving problems correctly, not just closing tickets quickly. Curiosity creates better solutions The best people ask questions, investigate root causes, and genuinely want to understand how things work. Warehousing, shipping, inventory, integrations, and operational workflows are complex systems. Curiosity helps us navigate them. Passion and enthusiasm are contagious We like working with people who care. Energy matters. Customers can tell when someone is engaged, thoughtful, and motivated to help. Generosity builds strong teams We help each other. We share knowledge freely. We assume good intent. We want people who elevate the people around them, customers included. We are a remote-first company and care much more about ownership, communication, and problem solving than rigid corporate structure. About the Role This is a full-time Customer Success & Support position. You will primarily be responsible for helping customers solve operational and technical problems through our ticketing system, while also building strong long-term relationships with customers using Warehance to run their businesses. This role sits at the intersection of: customer support operations technical troubleshooting product feedback customer education Some days you may help troubleshoot inventory discrepancies, shipping issues, automation workflows, or integrations. Other days you may help train customers, explain operational best practices, identify bugs, or escalate engineering issues. You do not need to know warehousing already. You do need to be highly curious, organized, calm under pressure, and excited to learn. On a Daily Basis, You’ll Be Responsible For Responding to customer support tickets Troubleshooting operational and technical issues Investigating root causes instead of giving surface-level answers Helping customers understand how to best use Warehance Communicating clearly and professionally during stressful situations Escalating bugs and technical issues to engineering Reproducing reported issues with accuracy and detail Collaborating closely with engineering and operations teams Continuously learning how warehouses, fulfillment, shipping, and inventory systems work On a Weekly and Monthly Basis, You’ll Be Responsible For Identifying recurring customer pain points Helping improve documentation and internal processes Contributing product feedback and workflow improvement ideas Assisting with onboarding and customer education where needed Helping us improve response quality, not just response speed Becoming increasingly knowledgeable about warehouse operations and ecommerce logistics Requirements You are a strong fit for this role if: You are an excellent communicator You genuinely enjoy helping people solve problems You stay calm and thoughtful under pressure You are highly organized and detail-oriented You are curious and naturally investigative You are comfortable learning technical systems and workflows You take ownership of problems instead of waiting for instructions You can explain complicated topics clearly and simply You are comfortable working remotely and managing your own time responsibly You appreciate balancing professionalism with personality and humanity Bonus points if you have experience with: ecommerce warehouse operations shipping/logistics Shopify or other ecommerce platforms SaaS customer support technical troubleshooting ticketing systems What Success Looks Like in This Role Success in this role is not measured by how quickly you close tickets. It’s measured by: how effectively you solve problems how much customers trust you how clearly you communicate how much knowledge you build over time how much you improve the experience for customers and teammates We care deeply about long-term customer relationships. Benefits Remote-first work environment Flexible paid time off Direct impact on product and customer experience Fast-moving, collaborative team Opportunity to grow alongside the company Exposure to real operational businesses and complex systems Competitive compensation based on experience

SketchDeck: SEO + AI Search Specialist (Contract/Part-Time)

WeWorkRemotely Design • Worldwide

Headquarters: Remote URL: https://sketchdeck.com/ The Role AI-driven discovery is reshaping how audiences find brands, and we are helping our clients lead the way — across AI Overviews, ChatGPT, Perplexity, and beyond. We are looking for a senior SEO and AI search specialist contractor to help our clients show up where their audiences are searching now. Approximately 10 hours per week, ongoing, across a mix of B2B and B2C projects. What You Will Do •     Audit and strategy: Conduct technical and content SEO audits, identify AI search visibility gaps, and recommend prioritized roadmaps. •     AI search optimization: Improve client visibility in Google AI Overviews, ChatGPT, Perplexity, and Gemini through structured data, entity optimization, citation strategy, and answer-first content. •     Keyword and content strategy: Lead keyword research, search intent mapping, and content briefs for both traditional SERPs and AI surfaces. •     Technical SEO: Review crawlability, indexation, schema, Core Web Vitals, and rendering. Partner with client or internal dev teams on fixes. •     Measurement and reporting: Set up and interpret performance data across GA4, Google Search Console, Ahrefs/SEMrush, and AI visibility tools (Profound, Otterly, Peec AI). •     Tool exploration: Help us evaluate new AI search tools as they emerge. Curiosity matters. •     Cross-functional collaboration: Brief our writers and designers on SEO/AEO requirements and join client calls as the SEO subject matter expert. Who You Are •     5–10+ years of hands-on SEO experience across technical, on-page, and content optimization. Agency or enterprise background preferred. •     Active work in AI search optimization — AEO, GEO, and AIO. We know this space is new; we want someone experimenting with real results to point to, not someone claiming a decade of expertise that doesn't exist yet. •     Fluent in the modern tool stack: Ahrefs or SEMrush, Google Search Console, GA4, Screaming Frog, Schema.org, and at least one AI visibility tracker. •     Strong content instincts. You understand how editorial quality, entity clarity, and answer-first structure drive both rankings and AI citations. •     Clear communicator. You can translate technical concepts for non-technical clients and write recommendations creative teams can act on. •     Comfortable with ambiguity. You test, measure, and adjust rather than wait for settled best practices. •     Mix of B2B and B2C experience, ideally including technical/enterprise B2B and consumer brands. Nice to Have •     International or multi-region SEO experience. •     Working knowledge of HTML, CSS, and JavaScript as they relate to SEO. •     Familiarity with Webflow, WordPress, or HubSpot CMS. •     Published thought leadership or community presence in SEO/AI search. Benefits: Hours: ~5-10 hours per week, with flexibility to scale for project needs Rate: $100–$150 per hour, commensurate with experience Location: Remote (global) Start: Immediate, with an initial 90-day evaluation period How to Apply Send a short note about your background, resume with links to relevant work (especially AI search visibility examples), and your hourly rate, to careers@sketchdeck.com . We are most interested in concrete results — a client whose AI Overview presence you grew, a schema implementation that moved the needle, an audit that surfaced something non-obvious.   To apply: https://weworkremotely.com/remote-jobs/sketchdeck-seo-ai-search-specialist-contract-part-time